It was a Friday night. Table of four, booked for 7:30pm. They had the set menu, a bottle of red, desserts. When I went over to check on them halfway […]
The post Why Guests Don’t Complain to Your Face But Will to Google appeared first on Hotel Speak.
A property can track when a guest returns, how often, what they spent, and what score they left. The decision behind those numbers crystallized somewhere the operation was never present […]
The post The Loyalty Decision Happens in a Room the Property Cannot Enter appeared first on Hotel Speak.
Canada’s tourism sector remains a resilient driver of the hospitality industry. According to Statistics Canada, tourism GDP grew 0.5% in Q1 2025, with food and beverage being one of the […]
The post How Hospitality Brands Can Build a World-Class Marketing Function Without Adding Headcount appeared first on Hotel Speak.
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